Return & Exchange Policy

Return and Refund Policy

Last updated: May 23, 2022

Thank you for shopping at Watchomatick.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• • • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to 378 Third Ave, Trafford Park, Stretford, Manchester M171JE, United Kingdom.
  • • Goods refer to the items offered for sale on the Service.
  • • Orders mean a request by You to purchase Goods from Us.
  • • Service refers to the Website.
  • • Website refers to Watchomatick, accessible from https://watchomatick.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• • By email: support@watchomatick.com

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• • • The goods were purchased in the last 14 days
  • • The goods are in the original packaging
  • • The watch is in its original, unworn condition.
  • • All tags, stickers, and protective covers are intact.
  • • (If the protective cover has been removed, we must regretfully deny your request as it contravenes our return and exchange policies.)
  • • The watch is accompanied by the original packaging, including boxes and manuals.
  • A valid proof of purchase (receipt or order confirmation) is provided.

The following Goods cannot be returned:

• • • The supply of Goods made to Your specifications or clearly personalized.
  • • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Warranty and Repair Policy

Warranty

All watches sold by Watchomatick come with a 2-year limited warranty. This warranty covers manufacturing defects and malfunctions under normal use. It does not cover damage from accidents, misuse, or unauthorized repairs.

Repair Process

If your watch needs repair under warranty, contact our Customer Service team for instructions.

If the watch is no longer under warranty, we offer repair services for a fee. Contact us for a repair quote and instructions.

Carefully package the watch and send it to us using a trackable and insured shipping method.

Once we receive the watch, we will assess the repair needs and provide you with an estimated timeline and cost (if applicable).

Repairs will be completed by our qualified watch technicians, and the watch will be returned to you in working condition.

Please note that these policies may change. Check our official website or contact our Customer Service team for the latest information and instructions regarding returns, exchanges, and repairs. Your satisfaction is our priority, and we are here to assist you with any questions or concerns about your watch purchase.